Covid-19 is a new deadly virus to humans. We must all do what we can to minimise transmission of such disease from human to human.
For official NHS advice on how to stay safe, click here (opens new window).
DTS Driver Training, as a professional and regulated driving school, have the responsibility to keep our customers safe. As members of the DIA (Driving Instructors Association), we constantly get updates and advice on how to minimise risk in a confined space such as a training vehicle for learners.
Driver training is an important sector of our economy. The work we do is so diverse for so many people who need it for social and professional reasons. We endeavour to keep providing these important services to our customers as long as we are allowed to. Under these unprecedented circumstances, we are currently only able to assist critical key workers (as advised by the government) under the safety protocols outlined below. Once the government announces further relaxation of rules, we will still be operating under these safety protocols for our trainers and customers until further notice.
SAFETY PROTOCOLS FOR DRIVER TRAINING (updated on 21/04/2020)
BEFORE A TRAINING LESSON:
Your trainer will keep in touch with you regarding your wellbeing. Our trainers will not be conducting any lesson if them or the customer experience any Covid-19 symptoms, and if such situations arises, the training lesson must NOT go ahead.
To avoid unnecessary travelling for the trainer, you MUST let the trainer know prior to the lesson if you experience any Covid-19 symptoms, have been in contact with anyone with Covid-19 symptoms, or have recently travelled from high risk areas.
Our trainers will clean all "points of contact" of the vehicle prior to the training lesson, inside and out, including the key. He or she will be also wearing sensible clothing, gloves and a face mask. We would advise our customers to also wear sensible clothing (clothing that covers your arms and legs) and supply/wear your own similar PPE (Personal Protective Equipment) i.e. gloves and a face mask. Please note the NHS advice that wearing latex gloves should not substitute hand washing - you MUST wash your hands prior to the lesson (for at least 20 seconds with soap - in line with government guidelines) or use antibacterial hand gel. Please be aware of any latex allergies.
Your trainer will use antibacterial hand gel before greeting you (please bring your own). There will be no handshakes. If your trainer witnesses any Covid-19 symptoms from you at this point, the training lesson must NOT go ahead.
Once you are in the training vehicle, your trainer may explain the safety protocols during the training lesson. If your trainer asks to see your photocard licence, it must be held by yourself. Do not pass it to your trainer.
Payment for the training lesson should be made via bank transfer rather than by cash. As per our usual T&C's, this should be made prior to the lesson commencing.
DURING A TRAINING LESSON:
The windows will be kept open when possible to maximise ventilation. This is another reason to wear sensible clothing as it may be colder than usual. Your trainer will offer to turn up the heater in the training vehicle if necessary.
We are currently unable to allow supervisors in training lessons. Please also refrain from bringing unnecessary items to your training lesson.
There will be no physical contact between you and your trainer at all during the training lesson. Your trainer will not ask you to touch any of our training resources. If the customer coughs or sneezes, the trainer may wipe down the affected areas with bacterial wipes and throw it away in a disposable bin bag (that they change between every client). If the trainer needs to intervene for driving safety reasons, i.e. grabbing the steering wheel, they will wipe down the steering wheel again for your safety.
If your trainer is to offer any "demonstration drive", they will clean the hand controls before and after the demonstration drive.
Your trainer may ask you to use antibacterial hand gel from time to time. This extra precaution is the right thing to do.
During any discussions during training, trainers and customers are advised not to directly face one another. Debriefs at the end of the lesson should be kept at a minimal - your trainer will be more than happy to discuss detailed debriefs with you over the phone or via text or email later that day.
The quality of your training lesson will not be impacted by these extra safety precautions. Our client-centred approaches must still be delivered to ensure the customer receives the best possible service and enjoyment. The lesson content and structure will remain appropriate for your level.
AFTER A TRAINING LESSON
Your trainer will not shake your hand, nor will they accept any offers of coming into your house to wash their hands. Our trainers will have their own antibacterial hand gels to use. They will remove their gloves and dispose of them.
Our trainers will wipe down the vehicle point of contacts again before driving off.
They will repeat the full process for their next client.
Should you have any questions or concerns, please do not hesitate to speak your trainer.
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